Privacy Policy

At Aavya, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website.

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Information we collect​

We may collect the following details to provide you with our products and services:

• Full name and contact details (email, phone number)

• Shipping address

• Information shared through forms, feedback, or surveys

• Purchase and browsing activity on our site

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How we use your information​

The data we collect is used to:

• Fulfill and deliver your orders

• Maintain internal records and customer service

• Share updates, offers, or newly launched collections via email, WhatsApp, or SMS

• Personalize your experience on our website

• Conduct occasional surveys or feedback campaigns

• Improve our website, product offerings, and user experience

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Note: We do not sell or share your personal data with third-party marketers.

 

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Account and payment information​

When you place an order, you provide personal and payment information. We do not store your payment details. Payments are processed securely through certified payment gateways, and we only access masked data to verify pending or failed orders.

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Return and Refund​

• All returns must be initiated within 7 days of delivery.

• Items must be unused and in original packaging.

• Take a clear unboxing video at the time of opening your parcel if the item seems damaged or tampered.

• Refunds are processed once the item is received and inspected.

• Refunds are made to the original payment method within 7–10 working days.

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For complete details, please refer to our Returns & Refund Policy.

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Data security​

We use industry-standard encryption and access control measures to protect your information. Any personal data shared is kept secure and confidential. We do not post or share feedback provided privately without your consent.

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Use of cookies​

Our site uses cookies to:

• Analyze web traffic and usage patterns

• Personalize your browsing experience

• Show you relevant products and promotions

Cookies do not collect sensitive personal information or give us access to your device. You may disable cookies through your browser settings if you prefer.

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Changes to this policy​

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page. Please review it regularly to stay informed.

For any queries regarding this Privacy Policy, contact us at:
📧 aavyasilver@gmail.com